General Products & Services FAQs
What is your location?
We are located in Mainland China, the place where all our bracelets are made. Here, we are responsible for every stage of production and shipping. This allows us to make certain that each bracelet adheres to our strict quality criteria.
When will I get my order?
Once we receive your order, the production of your bracelet(s) will commence. The crafting process generally requires 2 - 3 business days.
Once your order is primed for dispatch, an email with a track and trace code will be sent to you. In case you don't receive it, please check your spam folder. If it remains elusive, reach out to us at info@mysterrabracelets.com. Our team will promptly assist in tracking your order and keeping you informed of its status.
To ensure the seamless processing of your order, please verify and confirm that the wrist size and delivery address provided to us are accurate.
I would like a custom design, is that possible?
In some cases, custom designs are feasible, contingent upon the specific bracelet model and the viability of your envisioned modifications within the parameters of its design. Our customization options are limited to our current inventory. It's important to note that custom design requests may result in an adjustment to the bracelet's price. If you have custom design ideas, please contact us at info@mysterrabracelets.com. We will assess your proposal and promptly inform you of the possibilities.
I need it quickly because the birthday/anniversary/party is already in a few days!
If you have already placed an order and require expedited processing, please reply to the order confirmation email to notify us. In most cases, we are able to prioritize your order and complete production within one business day or, in some instances, within a few hours. For shipping, we will utilize priority services to ensure the quickest possible delivery. Alternatively, if you anticipate the need for expedited service prior to placing your order, please feel free to contact us at info@mysterrabracelets.com. Our team will assess your request and do our best to make the necessary arrangements.
General BaZi reading FAQs
How long does shipping take?
Creating your custom-made bracelet takes 2-3 business days, provided you have supplied a wrist size and a valid address. Once ready, it is prepared for priority shipping.
Shipping times vary by location:
- For the USA, it takes 1-2 business days.
- For Europe, it takes 1-4 business days, depending on the country.
- For Asia, it takes 2-4 business days, depending on the country.
- For the Middle East, it takes 2-4 business days.
Please note that we are unable to ship to APO/FPO/DPO addresses. For more information you can have a look at our shipping page.
General Products & Services FAQs
I would need to resize my braclets.
Of course, we understand that getting the size right the first time can be a little tricky. We can definitely help you with resizing. Keep in mind that if you need resizing, you have 30 calendar days (starting from the day you receive the item) to return your items to us.Please send an email to info@mysterrabracelets.com for proper assistance on this matter. We will guide you with the steps to follow!
